My opinion on Asshole of the Month is PrincetonReview.com

My opinion on Asshole of the Month is PrincetonReview.com

My son Corey signed up for the LSAT course they offer and only signed in once, he did not find the course useful so I requested a refund. The refund has so far been denied.

The course was $800 US

I spoke to a woman named Donna and a woman named Kathy Paparazzo (Kate) who work for PrincetonReview.com, both denied a refund .

Kathy Paparazzo did say that he only signed in once on September 6, 2017.

Here is the note I received from  Kathy Paparazzo in whole:

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Good afternoon:

Thank you for reaching out to us regarding the Satisfaction and Better Scores Guarantees for the LSAT Self-paced program you purchased on July 25th.
Our full Terms and Conditions can be located on our website here:  https://www.princetonreview.com/legal/enrollment-terms-conditions
The portion of the Terms and Conditions that apply to refunds for self-paced programs are provided here for ease of access:
Student Withdrawals, Cancellations and Refunds:
 
If you withdraw from your TPR program or cancel your plan, you will be eligible for a refund on the following terms:
If you choose to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction ten or more days before the first scheduled session of your program, we will refund all of the tuition you have paid (including your deposit). If you decide to withdraw your enrollment in a classroom course, LiveOnline course or a Small Group Instruction less than ten days before the first scheduled session of your program, we will refund all of the tuition you have paid less your deposit. No refunds will be given after the first scheduled session of the program in which you enrolled.
After your purchase of private tutoring, you have 90 days to begin tutoring, or you will forfeit all unused tutoring hours and online services. If within 48 hours after your enrollment, you choose to withdraw from a private tutoring program without using any tutoring hours, we will refund all of the tuition you have paid. If you choose to withdraw from a private tutoring program after 48 hours from your enrollment without using any tutoring hours, but within 90 days of enrollment, we will refund all of the tuition you have paid less a fee of $499. There are no refunds once you begin tutoring.
If within 48 hours after your enrollment you choose to withdraw from any of our self-paced online programs with a cost of more than $499, we will refund all of the tuition you have paid less a fee of $499, but withdrawals after 48 hours from your enrollment are not eligible for any refund. Please note that no refunds are available for any of our self-paced online programs with a cost of less than $500.
In order for Corey to receive a refund under his Better Scores Guarantee, he would have needed to take either an official LSAT test within 90 days of beginning his self-paced program, or a full LSAT diagnostic test in his portal once he purchased the program in order to set a baseline score.  Here are the details behind the Better Scores Guarantee:
Guarantee Terms and Conditions
 
We guarantee that you will get a higher test score…or get your money back!
We guarantee that you will be 100% satisfied with your experience…or repeat your program for free!
Q. How does The Princeton Review Guarantee work?
A. To use The Princeton Review Guarantee, you must meet the eligibility criteria outlined below. Not sure if you do? Don’t worry—we can help you figure it out. To speak with a representative, call 1-800-865-7737  .
Q. Who is eligible for The Princeton Review Guarantee?
A. To be eligible for The Princeton Review Guarantee, you must be enrolled in a Princeton Review Eligible Program, which has been paid in full.
Q. How do I get my money back?
A. To qualify, you must attend all of your class sessions, take all of the assigned tests and do all of your homework.
You need to take the official test within 90 days after your class ends. If you’re an MCAT student, you need to take the official test within two testing windows from the end of your class.
Within 90 days of your last course session or, for self-paced students only, within 90 days of the termination of your Online Student Portal access, send us your official test score and fill out the form here .
If you qualify and your score did not improve, we’ll refund your tuition.
Corey is still eligible to exercise his Satisfaction Guarantee by retaking or extending his LSAT student portal anytime within a year of the expiration of his current portal.  Since the portal is 4 months in length, I would recommend that he schedule his reactivation based on his new testing date (for example, reactivating his portal in November if he plans on writing the LSAT in February).
Please let me know if there is anything further I can do to assist you.
Warm regards,

Kate Paparazzo
Student Support Manager – eLearning
College Admissions Counselor
The Princeton Review
kathy.paparazzo@review.com
914-529-6094 
800-273-8439 Extension 2235 

 

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